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CUSTOMER CARE

We’d love to hear from you! Please fill out the form below and we’ll get in touch with you shortly.

For more information on Lifeline Skin Care products, please call our customer service at 1-877-764-9707.

To send us a question or comment via email, please fill out the form below.

LIFELINE SKINCARE'S 100% SATISFACTION GUARANTEE

Your complete satisfaction is our goal. If we fall short, we will do what it takes to resolve the situation. If you are unhappy with your purchase from lifelineskincare.com, we will promptly exchange any unsatisfactory product or issue a full refund. Products must have been purchased directly from www.lifelineskincare.com. We cannot accept returns of products purchased from other professional outlets or third party vendors.

Contact us at 1-877-764-9707 or customercare@lifelineskincare.com. Return Authorizations and Refunds will be issued on items that are returned within 30 days of the customer's receipt of the product.

We want you to be completely satisfied with your purchase of our stem cell skin care products. However, if you are unhappy with your purchase, we will promptly issue a full refund or exchange an unsatisfactory product for another one. We ask that you follow these guidelines:

  • Products must have been purchased directly from www.lifelineskincare.com. We cannot accept returns of products purchased from other professional outlets or third party vendors.
  • Please contact our offices within 30 days (unless otherwise stated in a specific promotion) of the date the product was purchased.
  • Request a Return Authorization by calling 1-877-764-9707 or email us at customercare@lifelineskincare.com.
  • If requested, mail your return using a trackable shipping method to the address provided by the customer service representative. Include the packing slip or other proof of purchase.
  • Refunds will be issued to the same credit card that was used to make the original purchase and will usually be issued within 30 business days of receiving and processing your return. The transaction should appear on your statement within two billing periods. Sorry, but we do not reimburse shipping charges for products sent outside the US.
  • PROCESSING TIME

    Lifeline Skin Care Orders are typically processed within 1-3 business days. During checkout you will be able to select the shipping service that best fits your needs for your order.

  • DOMESTIC GROUND SHIPMENTS

    Lifeline Skin Care provides FREE ground shipping on all orders within the contiguous United States. (After any applicable discounts and prior to sales tax.) Ground shipments are sent via FedEx ground or USPS. You will be asked your preference during check out. Transit times vary from 5 to 7 business days, depending on the destination. All shipments originate in southern California.

    If required, your Lifeline Skin Care products can be expedited.

  • Next Business Day $14.95

    FedEx will deliver your domestic shipment by the end of the following Business Day

  • Second Business Day $6.95

    UPS will deliver your domestic shipment by the end of the Second Business Day

  • INTERNATIONAL SHIPMENTS

    We are able to ship internationally to most countries. You may be assessed local duties and taxes by the destination country.

  • CANADIAN SHIPMENTS

    Canada Fed Ex Ground (5 Business Day) $34.95

    DHL GM Packet Plus - Canada (4-8 Business Days non-guaranteed) $14.95

  • COUNTRIES OTHER THAN CANADA

    DHL GM Packet Plus Intl. (4-8 Business Days non-guaranteed) $19.95

    FedEx International Priority (1 to 3 Business Days) $ 44.95

    Please call us for any unique shipping needs you may have.

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